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Procezo
PTEN

Case Studies

Value is proven in the operation

Each case study presents the starting point, the system designed, and the outcome achieved, with metrics that make the return measurable.

  1. Time

    Automated invoice processing in a distribution operation

    Documents carrying validation marks, moving through a processing flow
    The starting point
    Processing around 1,000 invoices per month was handled manually, at roughly 6 minutes per document, consuming close to 1,200 hours per year.
    What Procezo built
    Procezo designed and built a system that interprets and processes invoices automatically, with human validation, integrated with the operation's ERP.
    The outcome
    92% of processing became automated, with human validation retained where required.
    The saving
    ≈1,100 hrs/year released for higher-value work.

  2. Efficiency

    AI agent for customer support at a technical services company

    An AI agent connected to panels of tools and content
    The starting point
    Calls about parts and faults took an average of 10 minutes, across approximately 200 calls per month.
    What Procezo built
    Procezo designed and built an AI agent that provides the team with the right answer during each call and surfaces sales opportunities using the operation's knowledge base.
    The outcome
    Average call duration fell from 10 to 4 minutes, while additional sales increased by 32% and service quality improved.
    The saving
    −60% in time per call, alongside higher revenue per interaction.

  3. Cost

    Centralized internal system for a services company

    Indicator panels linked to one another through an AI processor
    The starting point
    Contact, task, and communication management was spread across multiple subscriptions, while responding to new contacts required two people full time.
    What Procezo built
    Procezo designed and built an internal system that brings contact, task, and communication management together, with AI and automatic distribution of new contacts.
    The outcome
    New contact distribution became automatic, releasing the 32 hours per week previously dedicated to that task.
    The saving
    ≈€10,000/year in eliminated subscriptions, with the investment recovered in the first year.

Where automation generates the greatest return

Procezo analyzes the operation, identifies the highest-impact points, and determines where automation can generate the greatest return.

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